Frequently Asked Questions
Everything you need to know about your HÜM shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' and fit recommendations. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are HÜM products sustainably made?
Yes, we prioritize ethical manufacturing and use eco-friendly materials such as organic cotton and recycled polyester in over 80% of our collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.